Privacy Policy – Ireland

This Privacy Policy explains how Fire Extinguisher Solutions collects, uses, and protects any personal information you provide when using this website.

Fire Extinguisher Solutions is a Northern Ireland–based business operating as part of Consult CPK Ltd, providing services across both Northern Ireland and the Republic of Ireland. We are committed to protecting your privacy and handling your personal data in a transparent, secure, and lawful manner.

This website may contain links to external websites. We are not responsible for the content or privacy practices of other websites and recommend reviewing their privacy policies separately.

Who we are

Fire Extinguisher Solutions, part of Consult CPK Ltd (“we”, “us”, “our”), acts as a Data Controller and Data Processor under applicable data protection legislation, including the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Data Protection Acts 1988–2018 (Ireland).

This Privacy Policy explains what personal data we collect, why we collect it, and how it is used.

What is personal data?

Personal data is any information that can identify an individual, directly or indirectly. This may include:

• Name
• Phone number
• Email address
• Company name
• Address

Any other information you provide through our website or when contacting us

We do not intentionally collect special categories of personal data through this website.

What personal data we collect

We only collect personal data that you voluntarily provide to us. This may include information submitted through:

• Contact forms
• Email enquiries
• Quote requests
• Training or service enquiries

We do not collect personal information from website visitors unless it is provided directly by you.

How we use your personal data

We use the information you provide to:

• Respond to enquiries and provide quotations
• Arrange fire extinguisher supply, installation, servicing, or training
• Provide customer support
• Meet legal and regulatory obligations
• Improve our services and website

We will only process your personal data where we have a lawful basis to do so, including:

• Your consent
• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• We will never sell or rent your personal data to third parties.

Technical data and website usage

When you visit our website, certain non-personal technical information may be collected automatically for statistical purposes. This may include:

• IP address (anonymised where possible)
• Browser type
• Device information
• Pages visited
• Time and date of visits
• Referring website

This information is used to improve website performance and user experience and does not identify individual users.

Cookies

Our website uses cookies to improve functionality and analyse website traffic in accordance with the ePrivacy Regulations (European Communities (Electronic Communications Networks and Services) (Privacy and Electronic Communications) Regulations 2011).

Cookies are small text files stored on your device that help websites function effectively. We use cookies for:

• Essential website functionality
• Website analytics (e.g. Google Analytics)
• Session management

Where required, you will be asked to provide consent for non-essential cookies.

You can control or disable cookies through your browser settings. Disabling cookies will not affect core website functionality.

Sharing your information

We may share your personal data where necessary with:

• Trusted service providers acting on our behalf
• IT and website hosting providers
• Professional advisers
• Regulatory or legal authorities where required by law

All third parties are required to respect the security of your personal data and process it in accordance with applicable data protection laws.

We only share personal data where necessary to provide our services or comply with legal obligations.

International data transfers

Where possible, we store and process personal data within the European Economic Area (EEA).

If your personal data is transferred outside the EEA, we will ensure appropriate safeguards are in place, such as:

Standard Contractual Clauses approved by the European Commission

Transfers to countries deemed to have adequate data protection standards

How we protect your data

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.

While we take all reasonable steps to safeguard your information, no method of transmission over the internet is completely secure.

Data retention

We retain personal data only for as long as necessary to:

• Provide our services
• Meet legal and regulatory requirements
• Resolve disputes
• Maintain appropriate business records

When personal data is no longer required, it is securely deleted or anonymised.

Your rights

Under GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate or incomplete data
• Request erasure of your data (where applicable)
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, please contact us via the details on our website.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. Any updates will be published on this page.

Contact and complaints

If you have any questions about this Privacy Policy or how your personal data is handled, please contact us via the website contact form.

You also have the right to lodge a complaint with the Data Protection Commission (DPC) Ireland if you believe your personal data has been processed incorrectly.