Privacy Policy
This Privacy Policy explains how Fire Extinguisher Solutions collects, uses, and protects any personal information you provide when using this website.
Fire Extinguisher Solutions is a Northern Ireland–based business operating as part of Consult CPK Ltd. We are committed to protecting your privacy and handling your data in a transparent and secure manner.
This website may contain links to external websites. We are not responsible for the content or privacy practices of other websites and encourage you to review their privacy policies separately.
Who we are
Fire Extinguisher Solutions, part of Consult CPK Ltd (“we”, “us”, “our”), acts as a Data Controller and Data Processor under applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
This policy explains what personal data we collect, why we collect it, and how it is used.
What is personal data?
Personal data is any information that can identify an individual, directly or indirectly. This may include:
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Name
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Phone number
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Email address
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Company name
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Address
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Any other information you provide through our website or when contacting us
We do not intentionally collect sensitive personal data through this website.
What personal data we collect
We only collect personal data that you voluntarily provide to us. This may include information submitted through:
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Contact forms
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Email enquiries
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Quote requests
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Training or service enquiries
We do not collect personal information from website visitors unless it is provided directly by you.
How we use your personal data
We use the information you provide to:
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Respond to enquiries and provide quotations
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Arrange fire extinguisher supply, installation, servicing, or training
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Provide customer support
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Meet legal and regulatory obligations
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Improve our services and website
We will only use your personal data where we have a lawful basis to do so, including:
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Your consent
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Performance of a contract
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Compliance with legal obligations
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Legitimate business interests
We will never sell or rent your personal information to third parties.
Technical data and website usage
When you visit our website, certain non-personal technical information may be collected automatically for statistical purposes. This may include:
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IP address (anonymised where possible)
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Browser type
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Device information
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Pages visited
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Time and date of visits
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Referring website
This information is used to improve website performance and user experience and does not identify individual users.
Cookies
Our website may use cookies to improve functionality and analyse website traffic.
Cookies are small text files stored on your device that help websites function effectively. We use cookies for:
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Basic website functionality
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Website analytics (such as Google Analytics)
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Session management
You can choose to disable cookies through your browser settings. Disabling cookies will not affect basic website functionality.
Sharing your information
We may share your personal data where necessary with:
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Trusted service providers working on our behalf
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IT and website hosting providers
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Professional advisers
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Regulatory or legal authorities where required by law
All third parties are required to respect the security of your personal data and process it in accordance with the law.
We will only share information where necessary to provide our services or comply with legal obligations.
International data transfers
Where possible, we store and process personal data within the UK and European Economic Area (EEA).
If data must be transferred outside these areas, we will ensure appropriate safeguards are in place in line with UK GDPR requirements.
How we protect your data
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
While we take all reasonable steps to protect your information, data transmission over the internet cannot be guaranteed to be completely secure.
Data retention
We only retain personal data for as long as necessary to:
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Provide our services
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Meet legal and regulatory requirements
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Resolve disputes
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Maintain business records
When data is no longer required, it will be securely deleted.
Your rights
Under data protection law, you have the right to:
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Request access to your personal data
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Request correction of inaccurate data
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Request deletion of your data where appropriate
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Restrict or object to processing
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Request transfer of your data
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Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us using the details on our website.
Changes to this policy
We may update this Privacy Policy from time to time to reflect legal or operational changes. Any updates will be published on this page.
Contact and complaints
If you have any questions about this Privacy Policy or how your data is handled, please contact us via the website contact form.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been handled incorrectly.
